Frequently Asked Questions

1. 01 Can anyone drive a Street Kart?

   Our karts are automatic and very easy to control if you regularly drive a car. As long as you have a license valid on Japanese roads, you can drive a Street Kart. However, Street Kart cannot be driven with licenses for mopeds or motorbikes. Caution: Street Kart's custom-made go-kart is for public roads in Japan. You will need a valid Japanese driver's license, or an International Driving Permit, or an SOFA License for US Forces Japan, or your own driver's license and an official Japanese translation of the license if you are from Switzerland, Germany, France, Taiwan, Belgium, Monaco. Remember! NO LICENSE NO DRIVE!! For More info about License.

2. 02 Do you have insurance?

   Yes. Our standard insurance plan with basic coverage is included in the tour fee.
   However, you will have to pay a deductible if there are any kart damages due to bumping, scratching, rough driving, or accidents. The deductible of 50,000 JPY/vehicle will be billed right after the tour.
   
   The standard insurance plan covers:
   ・Bodily Injury (Other than driver): 800,000,000 yen
   ・Property Damage (Other than driver): 2,000,000 yen
   ・Driver Injury: 5,000,000 JPY
   
   Therefore, we highly recommend our valuable customers choose the full coverage insurance plan when making the reservation online or at the shop with an additional fee.
   
   The full coverage insurance plan covers:
   ・Bodily Injury (Other than driver): 800,000,000 yen
   ・Property Damage (Other than driver): 2,000,000 yen
   ・Driver Injury: 5,000,000 JPY

3. 03 Are there carts that allow for more than one passenger?

   Currently, we do not offer carts that can support more than one passenger at a time.

4. 04 Do you have parking at your location?

   Unfortunately, we do not offer parking at any of our locations. We also advise against using a car or Uber to visit our shop, as traffic can be quite heavy and if you are late, you cannot join the activity. For a stress-free journey, we recommend using public transportation to reach us.

5. 05 Do we drive on highways?

   Our tours do not include expressways or highways, but the Tokyo Bay course over the Rainbow Bridge provides a thrilling experience that feels similar to highway driving!

6. 06 Can reservations be changed or cancelled?

   Yes, changes to your reservation can be made based on availability at the time of your request. You are able to make changes to your reservation such as the number of drivers or date/time, or even the course.
   However, if you wish to make changes or cancel your booking within 6 days prior (Japan Standard Time) to your activity date, our Cancellation Policy will apply.

7. 07 What’s the maximum number you can have in a group?

   As a safety measure, one guide can accommodate a maximum of 6 drivers per group.
   If your party has more than 6 drivers, you can only tour at the same time together at our Tokyo Bay shop. You will be divided into smaller groups, with each departing a few minutes apart for safety precautions.
   For more information, please feel free to contact our Reservation Center. We will be happy to assist you!